CRM Integrations with WhatsApp, Telegram and ERP
CRM / integrations
We connect CRM systems to communication channels and accounting tools without silent duplicates, invisible failures or unclear ownership of data.
Discuss the projectAll services
- 01Channel
- 02API
- 03CRM
- 04Control
Business outcomes
One customer context
One customer context
Enquiries, messages, orders and statuses reach the customer record without manual copying.
Reliable exchange
Webhooks, queues, retries, idempotency and event logs protect the data flow.
Visible failures
Owners can see what failed, why it failed and how to run the operation again.
What is included
What an integration project includes
API validation
Authentication, methods, rate limits, webhooks, plans and account restrictions.
Data map
Source of truth, fields, statuses, exchange direction and frequency.
Implementation
Adapter, duplicate protection, queues, retries and logs.
Operational control
Statuses, alerts, replay actions and reconciliation.
How we implement an integration
How we implement an integration
Validate feasibility
We confirm that the official API supports the required business flow.
Define the contract
We document entities, fields, events, failures and system ownership.
Connect in stages
We begin with one complete flow and controlled test data.
Observe the launch
We monitor logs, mismatches and real manager actions.
Technology stack
Relevant project
Smartbooking
Relevant project
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Details
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CRM integration questions
Can a personal WhatsApp account be integrated?
A reliable business integration requires the official WhatsApp Business Platform or a verified provider. Features depend on account and Meta policy.
What if the service has no API?
We first look for an official export, webhook or partner route. Browser automation is considered only when permitted and operationally stable.
How do you prevent duplicate records?
We define unique keys, matching rules, idempotency and an audit trail for ambiguous records.
How much does an integration cost?
A complete first integration flow starts at $2,000. API quality, entities, direction and reliability requirements define the final scope.
CRM / integrations