Smartbooking
A mobile CRM for hotel owners and managers
Кейс Smartbooking: мобильное приложение для управления отелем, бронированиями, гостями, номерами и задачами команды.
Explore the case
- 1
- mobile workspace
- 5+
- operational flows
Product thinking
The hotel in one operational view
Owners and managers see a hotel through related events: reservations, arrivals, occupancy and staff tasks. A mobile workspace brings those events into one operational context.
Occupancy gives the overview; guest states, notifications and tasks identify where action is needed. Basic analytics complements daily operations while keeping mobile property management central.
Reservations
Rooms and guests
Team tasks
Occupancy overview
Smartbooking helps hotel owners track occupancy, bookings, guests, staff tasks and key metrics directly from their phone.
Context
Hotel owners need a quick way to understand what is happening on property: occupied rooms, upcoming arrivals, team workload and bookings that need attention.
Task
Create a mobile workspace for owners and managers with bookings, guest statuses, room states, staff tasks, notifications and basic analytics.
Focus
We focused on operational control, clear statuses, fast actions and less dependence on calls, chats and manual spreadsheets.
Visual layer
Hotel operations under control in one app
The main flow is built around an operations dashboard: room occupancy, upcoming arrivals and departures, new bookings, staff tasks and financial indicators. The owner immediately sees where attention is needed.
What we did
From meaning to system
Mapped roles and scenarios
We described what owners, managers, reception and service teams need to see so the product does not turn into an overloaded admin panel.
Built the operations dashboard
We brought occupancy, bookings, arrivals, departures, room statuses, payments and urgent property tasks into the first layer.
Designed statuses and notifications
Booking, check-in, housekeeping, guest request and payment flows received clear states so owners can spot issues before a customer call.
Result
A mobile CRM for daily hotel control
Smartbooking feels like a practical owner tool: sales, occupancy, guests and team tasks are visible from one phone without constant calls or manual spreadsheets.
- 1
- mobile owner workspace
- 5+
- operational scenarios
- 24/7
- booking and occupancy control
Related services
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Online booking systemsCustom CRM developmentMobile app developmentNext step